Claims
How to Submit a Claim
Masihlume Burial Society is committed to supporting families during times of loss. To submit a claim, please follow these steps:
- Notify our office immediately after the death.
- Gather all required documents listed below.
- Submit your claim within 78 hours of the passing.
- Claims may be submitted in person or electronically.
Required Documents
- BI-1663 form (from the undertaker)
- Certified ID copy of the deceased
- Certified death certificate (with police stamp)
- Certified ID copy of the claimant
- Claimant's bank statement
- Police report (if death was accidental)
Note: For accidental deaths, there is a one-month waiting period after the first premium payment.
Timeframes and Processing
- Claims must be submitted within 78 hours.
- Claims are processed within 3 to 5 working days after all documents are received.
- Penalties for late premium payments:
- 1 month late: 8% deduction on payout
- 2 months late: 16% deduction on payout
- 3 months late: Membership is cancelled
Need Help?
If you need guidance during the claims process, our team is available to assist you with care and compassion.
This information is based on the Masihlume Burial Administration policy. Terms may be updated annually.